REFUND POLICY

We want you to be genuinely happy with your apparel purchase. If an item does not fit as expected, does not match what you were looking for, or simply does not meet your standards, our return policy is designed to make the process fair and straightforward. You may request a return within 30 calendar days from the date your package is marked delivered by the shipping carrier. This window gives you time to try on your new pieces, move around in them, and decide whether they belong in your wardrobe.

To be eligible for a return, all items must be in their original unworn, unwashed, and undamaged condition. Tags must remain attached, and the garment must show no signs of wear, stains, odors, makeup marks, or alteration. Swimwear, intimate apparel, and items marked final sale on their product page are not eligible for return due to hygiene reasons. Sale items purchased under promotional discounts are generally eligible for return under the same 30-day window, unless explicitly noted as final sale.

Before sending anything back, you must initiate a return request through our customer support channel. Include your order number, the item or items you wish to return, and the reason for your return. Our team will review your request and, if approved, provide you with return instructions and a return reference number. Packages returned without prior authorization may be refused or delayed, so please wait for our confirmation before shipping anything back.

You, the customer, are responsible for covering the cost of return shipping for standard change-of-mind returns. We recommend using a trackable shipping service that provides proof of delivery, since we cannot process a refund until our warehouse receives and inspects your returned item. We do not provide prepaid return labels for customer-initiated returns, and original shipping fees (even though we offer free outgoing shipping) are not refunded as part of the return transaction.

Once our warehouse receives your returned package, our team will inspect each item to verify it meets our return condition requirements. If the returned items pass inspection, we will process your refund back to your original payment method within 5 to 10 business days. The actual time it takes for the funds to appear in your account depends entirely on your bank or card issuer's internal processing timeline, which is outside of our control.

If you receive a damaged, defective, incorrect, or mis-shipped item due to an error on our side, the process is different. In these cases, please contact our customer service team within 7 days of delivery with clear photos showing the packaging, shipping label, and the damaged or incorrect product. We will evaluate your claim and arrange a resolution — which may include a free replacement, a partial refund, or a full refund depending on the situation and your preference. For our error cases, we will cover any necessary return shipping costs or replacement shipping fees.

We do not offer refunds for items that are damaged after delivery due to improper washing, normal wear and tear, accidental stains, customer misuse, or exposure to extreme conditions. Following the care instructions printed on each garment label is essential to maintaining fabric quality and fit over time. If you are unsure how to care for a specific fabric, reach out to us before washing and we are happy to provide guidance.

If your return request is denied because items do not meet our condition requirements, our customer service team will explain the reason. In these cases, we may offer to ship the item back to you at your expense, or, if you do not request the item returned within the timeframe we specify, we may dispose of it at our warehouse.

We reserve the right to refuse future returns from customers who abuse our return policy — for example, repeated excessive returns, returns of clearly worn items, or orders placed with the intention of wearing and then returning garments. Our policy is designed to support genuine customer satisfaction, not fraudulent purchasing behavior.

This refund and return policy applies to all orders placed through our website. We may update these terms occasionally to improve our service standards or align with commercial regulations. The policy version active on the date of your purchase governs your return and refund requests. If you have any questions about whether a specific item qualifies for return, contact our support team before mailing it back.